Recently I read this article following a Quora post:
Flipkart Screws me Over
However, optimist that I am(in very few things) - I decided to go ahead and follow the herd in booking the Xiaomi Mi3 phone.
I seriously hoped that the above was a one-off incident - and the delivery would be hassle-free: as it has been for my previous orders at flipKart
So I register - add it to the cart when it opened on 5th Aug - opt for Cash on Delivery by relentlessly refreshing the browser until I could complete the checkout process - and wait for my phone delivery.
I was both impressed and skeptical that the delivery was estimated to be completed within 3 days.
First - shipment reaches Whitefield warehouse. OK
Next - In Transit OK
Then - it reaches nearest hub - Mysore Road. Great
End of day 2 - I check the status - and it says: Order returned at Customer's place. I immediately call Customer Care and clarify that there was no cancellation - Forget cancellation - I did not even get a call from the Courier service(WS Retail itself).
I was promised that a re-delivery has been initiated right then.
Day 3 - I check the status - same story: Order has been Cancelled. Shortly thereafter - I get a mail saying that the order has been cancelled; stating that the courier partner was unable to deliver the shipment. On calling the customer care - I get a different reason this time around - that the 'Package' was empty....
If so, why bother sending it from the warehouse to the nearest delivery hub ? Dont they check the contents at the warehouse itself ??
On asking if they can re-initiate the order - I get the "Can't do - Hot Selling Product. Please re-register and order again" response - both on-call and via e-mail. Dejected by the whole incident - I gave the lowest rating and some stern feedback.
I may enter the phone-booking race again - but yeah, lost the trust on India's 'trusted' online megastore :-(
EDIT: flipkart followed up on the review I gave for this shipment - and added an mi3 to cart which was then delivered in a day..
http://hashtagnostalgia.blogspot.com/2014/08/mi3.html
Flipkart Screws me Over
However, optimist that I am(in very few things) - I decided to go ahead and follow the herd in booking the Xiaomi Mi3 phone.
I seriously hoped that the above was a one-off incident - and the delivery would be hassle-free: as it has been for my previous orders at flipKart
So I register - add it to the cart when it opened on 5th Aug - opt for Cash on Delivery by relentlessly refreshing the browser until I could complete the checkout process - and wait for my phone delivery.
I was both impressed and skeptical that the delivery was estimated to be completed within 3 days.
First - shipment reaches Whitefield warehouse. OK
Next - In Transit OK
Then - it reaches nearest hub - Mysore Road. Great
End of day 2 - I check the status - and it says: Order returned at Customer's place. I immediately call Customer Care and clarify that there was no cancellation - Forget cancellation - I did not even get a call from the Courier service(WS Retail itself).
I was promised that a re-delivery has been initiated right then.
Day 3 - I check the status - same story: Order has been Cancelled. Shortly thereafter - I get a mail saying that the order has been cancelled; stating that the courier partner was unable to deliver the shipment. On calling the customer care - I get a different reason this time around - that the 'Package' was empty....
If so, why bother sending it from the warehouse to the nearest delivery hub ? Dont they check the contents at the warehouse itself ??
On asking if they can re-initiate the order - I get the "Can't do - Hot Selling Product. Please re-register and order again" response - both on-call and via e-mail. Dejected by the whole incident - I gave the lowest rating and some stern feedback.
EDIT: flipkart followed up on the review I gave for this shipment - and added an mi3 to cart which was then delivered in a day..
http://hashtagnostalgia.blogspot.com/2014/08/mi3.html
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